Welcome to the Portal

Quick Help for ProjectDox

Need help using ProjectDox? Start here! The videos below provide quick, step-by-step guidance to help you navigate the system with ease. You’ll also find Watch Video links throughout ProjectDox for on-the-spot help with specific features.

Featured Tutorials:

• Get Started Learn the basics of ProjectDox and how to begin using the platform.
• Password Reset & Login Help Tips for accessing your account and resetting your password.
• Accept a Task Understand how to accept tasks assigned to you.
• Download Approved Files via Email Instructions for accessing approved documents directly from email notifications.
• Download Approved Files via Home Page Learn how to locate and download approved files from within the ProjectDox interface.

ProjectDox Access from the City of Orlando

As a courtesy, the City of Orlando (“City”) provides public access to the ProjectDox Software As a Service (“SaaS”) network. Your access to and use of the City’s ProjectDox Software ePlan is subject to the following terms and conditions, as well as all applicable laws. By using the "Login" button below, you accept, without limitation or qualification, these Terms and Conditions of Use. Throughout these Terms and Conditions, the words "you", "your", and “user”, means you and the employees, consultants, contractors, and other parties who access City’s ProjectDox Software ePlan using your password.

You agree to use City’s ProjectDox Software ePlan solely to provide information relating to your application and permit. As a condition of use, User agrees that it shall not copy, reverse engineer, modify, create derivative works of, publicly display, publicly perform, compile, run or execute, demonstrate, disclose, distribute, or otherwise use the Site except as authorized pursuant to these Terms and Conditions of Use. You agree to access and use the Site only for lawful purposes and agree to comply with applicable laws in connection with the use of this Site.

By accessing the Service, you acknowledge that you are of legal age, and you have read, understood, and agree to be bound by the terms of this Service. In all events, by using this Service, you agree to be bound by these terms and conditions.

Terms and Conditions of Use:

1. Service Access and Availability: This Service is a free public service provided by the City. Your access to the Service is completely at the discretion of the City, and your access to the Service may be blocked, suspended, or terminated at any time, at the sole discretion of the City, without cause or for any reason including, but not limited to, any violation of these terms and conditions, actions that may lead to liability for the City, disruption of access to other Users or networks, and violation of applicable laws or regulations. As indicated below, the City reserves the right to change the terms and conditions of the Service at any time, without prior notice. Service is intended to be available at certain City facilities; actual service coverage, speeds and quality may vary. Service is subject to unavailability, including emergencies, third party service failures, transmission, equipment or network problems or limitations, interference, lack of signal strength, and maintenance and repair, and may be interrupted, refused, limited, or curtailed at any time.
2. Use of Service: As a subscriber, you agree not to use the Service for any purpose that is unlawful or prohibited by these terms and conditions. You may not use the Service in any manner that could damage the City’s property or others' property, or interferes with, harms or disrupts the City’s system or other operators' systems or other users. You will comply with all laws while using the Service and you will not transmit any communication or data that would violate any laws, court order, regulation, or material that would likely be offensive to the recipient.  You agree to cooperate with the City in any fraud investigation and to use any fraud prevention measures the City may prescribe. You agree not to use the Service for any fraudulent, unlawful, harassing or abusive purpose, or so as to damage or cause risk to the City’s business, reputation, employees, facilities, or to any other person.  Improper and prohibited use includes, but is not limited to:

1. Using the Service in any manner to introduce any viruses, Trojan horses, worms, time bombs, cancelbots, other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information;
2. Using the Service in a manner that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, antidiscrimination or false advertising, issuance or sale of securities, child pornography, obscenity, trade in firearms, spamming, privacy, data transfer, and telecommunications;
3. Using the Service in a tortious manner including without limitation engaging in libel, defamation, harassment, misappropriation of trade secrets, intentional misrepresentation or fraud, or publication of private information without the permission of the person(s) involved;
4. Using the Service access or download any obscene, pornographic, adult-oriented, hate or spyware matter, whether in audio, video, photographic, textual or any other format;
5. Using the Service in any manner that infringes on any third party's copyright, patent, trademark, trade secret or other proprietary rights;
6. Attempting to intercept, collect or store any data or system which you are not authorized to access;
7. Using the Service in a manner which presents a material security risk or will interfere materially with the continued operation of the Service;
8. Intentionally omitting, deleting, forging or misrepresenting transmission information, including headers, return addressing information and IP addresses, in violation of applicable law;
9. Using the Service to gain illegal or unauthorized access to other computers or networks with any engine, software, tool, agent, device or mechanism other than the software and/or search agents provided by the  City or other generally available third party web browser;
10. Sending unsolicited messages, including without limitation, promotions or advertisements for products or services, "pyramid schemes", "spam", "chain mail" or "junk mail"; or
11. Interfering or attempting to interfere with the access of any user, host or network.

3. Monitoring the Service: The City reserves the right to monitor the use of the Service to ensure compliance with these terms and conditions or applicable law. The City routinely monitors and logs communications over its networks for security, performance, and other purposes, including but not limited to detecting dangerous content and enforcing City policies. You acknowledge and agree that the City may access, monitor, audit, intercept, record and disclose any such communications, data or information. You may be periodically asked to acknowledge the presence of the monitoring system. You are responsible for following City of Orlando polices on Internet access. The City reserves the right to terminate Service immediately and without advance notice if the City, in its sole discretion, becomes aware of improper or harmful activity, or if the City believes that you have violated the above restrictions. If the City suspects violations of any of the above, the City will investigate and, where appropriate, the City may (i) institute legal action, (ii) deactivate the Service or your access to the Service without prior notice to you, and/or (iii) cooperate with law enforcement authorities in bringing legal proceedings against violators. The City requests that anyone who believes that there is a violation of these Terms and Conditions to direct the information to: troubleshooter@cityoforlando.net. By reserving the right to monitor, the City does not assume any duties or responsibilities to you or to anyone else.
4. Privacy and Security: Wireless Internet connections such as those provided through this Service are not secure. You acknowledge that (i) you are responsible for the security of your system and any transmissions you make or receive; and (ii) that you understand the risks of unencrypted access to the Internet, and will take any necessary security precautions including, but not limited to, encrypting confidential transmissions, backing up any data and protecting your system with a firewall and robust user authentication.
5. Eligibility: You must be at least 18 years old to be eligible to use the Service. However, if you are not, you may use the Service only if you have your parents' or guardians' prior permission.
6. Application Acceptance: Submission of an application and uploading documents does not constitute acceptance. Payment of ALL applicable fees initiates the plan check application process. Applicant may not claim a relationship with or speak for any business, association, or other organization for which you are not authorized to claim such a relationship. Submissions must include a letter of authorization from the responsible party. Electronically submitted files will be accessible to all appropriate City of Orlando Departments for review. Unless protected by law, submitted documents, other than engineering CAD files, will be publicly available.
7. Content Disclaimer: The City does not control, nor is the City responsible or liable for data, content, services, or products (including software) that you access, download, receive or buy via the Service. The City may block information, transmissions or access to certain information, services, products, or domains to protect the City, the City’s network and network suppliers, the public or other users therefore, messages and other content may be deleted before delivery. You are responsible for paying all fees and charges of third-party vendors whose sites, products or services you access, buy or use via the Service. The City has no responsibility for third party provider policies, or their compliance with them. The City’s actions or inaction under this Section shall not constitute review or approval of your use.
8. Warranty Disclaimers: YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SITE, OR ANY MATERIAL AVAILABLE THROUGH THIS SITE, IS AT YOUR OWN RISK. THE SITE IS PROVIDED "AS IS" AND CITY OF ORLANDO MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, INCLUDING WITHOUT LIMITATION, (A) REGARDING THE USABILITY, SUITABILITY, CONDITION, OPERATION OR ACCURACY OF THE SITE, (B) THAT ACCESS TO OR USE OF THE CONTENT OF SITE WILL BE AVAILABLE, TIMELY, UNINTERRUPTED OR ERROR-FREE, (C) THAT THE SITE WILL BE FREE OF VIRUSES, WORMS, TROJAN VIRUSES, MALWARE OR OTHER CODE THAT MANIFESTS CONTAMINATING OR DESTRUCTIVE PROPERTIES; OR (D) WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, SECURITY OR ACCURACY. Neither the City nor its officers, directors, employees, agents, dealers, suppliers, or affiliates warrant that the information, products, processes and/or services available through the Service will be uninterrupted, always available, accurate, complete, useful, functional or error free.
9. Limitation of Liability: You agree that the City shall not be liable, and you hereby waive all claims against the City or any of its officers, directors, employees, agents, suppliers or affiliates and hold the City and any of its officers, directors, employees, agents, suppliers or affiliates harmless for, any damages arising from your use of the Service including without limitation punitive, exemplary, incidental, special or consequential damages; damages related to loss of privacy or security; damages related to lost profits, loss of business, loss of data, or loss due to unauthorized access; damages related to loss due to viruses or other harmful components; personal injury damages; property damages; or any damages whatsoever.
10. Indemnification: As a subscriber who receives the Service, you agree to protect, defend, reimburse, indemnify and hold the City, its officers, directors, employees, agents, suppliers and affiliates free and harmless at all times from and against any and all claims, liabilities, expenses, losses, costs, fines, settlements, judgments, penalties and damages (including reasonable attorney fees) and causes of action of every kind and character (this is to the extent allowed by law except to the extent caused by City’s negligence) incurred or sustained by any of them, any other person whomsoever, or any governmental agency, arising out of, or incident to, or in connection with this Service. You recognize the broad nature of this indemnification and hold harmless clause, and voluntarily make this covenant and expressly acknowledge the receipt of such other good and valuable consideration provided by City in support of this indemnification in accordance with laws of the State of Florida.
11. Termination of Service: The City reserves the right to suspend or discontinue providing the Service generally, or to terminate your Service, at any time in the City’s sole discretion, with or without notice, and with or without cause. The City shall not be liable for any damages, losses, cost or expenses caused by or arising out of termination of the Service, to you or to any other individual.
12. Copyrights and Trademarks: The Service and any firmware or software used to provide the Service or provided to you in conjunction with providing the Service are protected by intellectual property laws. All websites, corporate names, service marks, trademarks, trade names, logos and domain names (collectively "marks") of the City are and shall remain the exclusive property of the City and nothing in this Agreement shall grant you the right or license to use such marks.
13. Changes to Terms and Conditions: The City reserves the right to update or amend these terms and conditions at any time. The amended terms and conditions shall automatically be effective the day of their updated posting in the City’s Terms and Conditions. Your continued use of the Service after the effective date of any posted change constitutes your acceptance of the amended Terms and Conditions.
14. No Third Party Endorsement or Beneficiaries: Any names, marks, products or services of third parties, or hypertext links to third party sites or information, do not necessarily constitute or imply an endorsement, sponsorship, or recommendation of the third party, information, product or service by the City. The City does not endorse nor make any warranties or representations about any website you may access during your use of the City’s Service, including the privacy policy of any such website. No provision of this Agreement provides any person or entity not a party to this Agreement with any remedy, claim, liability, reimbursement, or cause of action or creates any other third party beneficiary rights.
15. Severability: Should any provision of these terms and conditions be declared to be invalid, such holding will not affect the validity of any of the other provisions herein.
16.  Dispute Resolution: Any claim or dispute between a subscriber and the City arising under or related to the Service or the Agreement shall be resolved by the City in its sole discretion.
17. Remedies: As a subscriber, you agree that if you are dissatisfied with the Service, or with this Agreement, your sole and exclusive remedy is to discontinue using the Service. By using the Service you acknowledge that your use of the Service is at your sole risk and you assume all responsibility for such use.
18. Choice of Law: This Agreement, its validity, construction and performance, shall be governed by the laws of the State of Florida. In no event shall any arbitration be commenced outside the United States, nor shall any law outside the United States be applied. Except as otherwise provided in the Agreement, and unless prohibited by law, any controversy, claim or dispute must be brought by you within one (1) year of the date you are entitled to assert any such claim. Nothing in this paragraph shall be construed to convey any rights, claims or causes of action of any kind against the City.
19. MISCELLANEOUS: User acknowledges and agrees that a) Use of the Site is not a substitute for professional judgment; b) Use of the Site does not relieve the User from applying the appropriate standard of care and skill relevant to the use of the Site and its contents; c) Site is only to be used as a tool to assist the User in connection with the Project; and d) User is solely responsible for verifying the accuracy of all results created with the use of the Site. No approval of any type which is granted to the User with respect to the Project, which is in any way connected with the use of this Site, shall be construed to allow the violation of any City or county ordinance, state or federal law, or administrative regulation of any governmental agency. No waiver, modification, variance, or any other type of change however described, to any City or county ordinance, state or federal law, administrative regulation of any governmental agency can be applied for, requested or granted through the Use of this Site.
20.  Entire Agreement: This Agreement constitutes the entire agreement between you, the subscriber and the City, regarding the Service. Except as otherwise provided in the Agreement, no prior or subsequent handwritten, typed, or oral change to the Agreement will be valid unless accepted by the City in writing. The City’s failure at any time to require strict performance by you or any other subscribers of any of the provisions herein shall not waive or reduce the City’s right to thereafter require strict compliance with any provisions of the Agreement. As a subscriber to the Service, your electronic acceptance of the Agreement shall have the same force and effect as if you had actually signed the Agreement.